Perguntas Frequentes

Are the store's products own manufacturing?

Yes, all the parts offered in our store are produced by us.

Is the Store's website secure?

The Store guarantees the protection of its users by not storing payment information in our store. The entire payment transaction is carried out in a secure environment by a qualified payment gateway with all necessary security requirements. Customer data such as name, email, and other personal information is stored and not shared. More information in the "Safe Purchase" menu.

Is it possible to buy on the site and withdraw from the Physical Store?

Yes. To do this, simply select the option to withdraw in the physical store. 

How does the Discount Coupon work?

The discount coupon is a promotional tool, which is activated only when the site offers a special promotion.

Is it possible to add product or exchange delivery address, model and color after order closed?

No. After the order closes, you cannot make these changes. For order cancellation, please contact our service sector.

Will I only receive the order after i pay all the portions of the card?

No. The request will be dispatched after approval of the payment by the Card Administrator, which may take up to 24 hours, after the confirmation of "order made".

What payment methods can I take advantage of to make my purchase?

We have the following means of payment:          

The shipping cost will be shown based on the total purchase and its location at checkout at the time before purchase.

How do shipments take place?

We work with:  

How soon do I receive my order?

Our default shipping method is PAC. The deadline is as stipulated by the post office (you can consult directly on the post office website by placing our zip code as the origin - 88307-165 - For international destinations click here.) 

Where can I receive my order?

We ship to the whole world. (For international destinations, see here if your country is included)

Does the site have Free Shipping?

Free shipping actions are reported in the center bar of the homepage of the site.

My order should have arrived by now! How to proceed?

If you have not yet received your order, please refer to your history using the "My Orders" option, located in the "my account" menu. To view this menu log in and check up-to-date information about your order. If the information is not sufficient, please contact us at contato@aleccra.com

What is the deadline for making an exchange?

In case of regret of the purchase you have up to 7 days after purchase to request the reversal of payment.

What should I do if the product does not arrive in good condition?

Contact us at the contato@aleccra.com and we will send you a new one. If you do not have any email, please contact us by Whatsapp +55 47 99704-7854 or our Instagram @aleccra